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Browsing Archive: July, 2017

We Are Listening

Posted by Darlene Freeman on Friday, July 28, 2017,


Its' Friday, the last day of most people's work week. The day that many of us look back and reflect on how our work week went. There is always room for improvement.  We need to be open to constructive criticism, opinions and praise because that is how our business grows. We are constantly learning, discovering new things and ideas, and most importantly, being the kind of company that our clients feel comfortable with and who they can rely on. We are getting educated with each comment and feed...
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IT'S A NEW DAY FOR CUSTOMER CARE

Posted by Darlene Freeman on Tuesday, July 4, 2017,

It's a new day for Customer Care. People are busy, people want things done yesterday, people want answers not excuses, and on top of it all, people want to be treated with respect no matter how cantankerous they may be. 

Customer Care is a skill. You may like working with people, you may love getting the job done, and you may love the interaction. But, can you deal positively with the negative backlash from an angry, unruly customer? Someone who blames you for everything that has gone wrong, i...


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