It's a new day for Customer Care. People are busy, people want things done yesterday, people want answers not excuses, and on top of it all, people want to be treated with respect no matter how cantankerous they may be. 

Customer Care is a skill. You may like working with people, you may love getting the job done, and you may love the interaction. But, can you deal positively with the negative backlash from an angry, unruly customer? Someone who blames you for everything that has gone wrong, i...


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