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Showing Tag: "new home construction" (Show all posts)

IT'S A NEW DAY FOR CUSTOMER CARE

Posted by Darlene Freeman on Tuesday, July 4, 2017,

It's a new day for Customer Care. People are busy, people want things done yesterday, people want answers not excuses, and on top of it all, people want to be treated with respect no matter how cantankerous they may be. 

Customer Care is a skill. You may like working with people, you may love getting the job done, and you may love the interaction. But, can you deal positively with the negative backlash from an angry, unruly customer? Someone who blames you for everything that has gone wrong, i...


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Your Builder, Your Friend

Posted by Darlene Freeman on Friday, October 14, 2011,

When you purchase a house or condo from a builder, not only is your new home being built, but a relationship is being built between you and your builder. It's like with any friend that you have, if they are good friends you will do anything for them. 

Well it is really the same concept with your builder.  If you are easy to get along with, cooperative, respectful, your builder will want to keep you as happy as they can.  However; if you are belligerent, rude, uncooperative your builder will o...


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Welcome To Our Blog

Posted by Darlene Freeman on Wednesday, October 12, 2011,
The purpose of this blog is to offer some tips, information, opinions and some advice.  I am hoping that this blog will help people understand the importance of getting educated about the After Sales Service procedures after they have purchased a house or condo from a builder.

I welcome your input and hopefully you will share some information.  I want this blog to be interactive, informative and fun.

I look forward to hearing from you.

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